North Miami Yacht ChartersEmerald Eyes Miami

Cancellation Policy

We want your charter experience to be stress-free from booking to boarding. Here's how cancellations and refunds work.

7+ days before charter

Full refund minus processing fee

We understand plans change. Cancel more than 7 days out and you'll receive a full refund minus a small processing fee.

3-7 days before charter

50% refund or full credit toward future charter

Cancel within 3 to 7 days and choose between a 50% refund or a full credit toward a future booking. Credits never expire.

Less than 3 days before charter

No refund. Full credit toward future charter

Late cancellations can't be refunded, but your full payment is applied as credit toward any future charter. We want to get you on the water.

Weather cancellations

Full refund or reschedule at no charge

Safety first. If weather conditions make it unsafe to charter, you'll receive a full refund or can reschedule to any available date at no additional cost.

Questions about cancellations or rescheduling?

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